Membership Coordinator
Part-time (7-10 hours a week) | Hourly | Hybrid in Seattle, WA
About Shelterwood Collective
Shelterwood Collective is a collaborative ecosystem of 300+ healers — psychotherapists, counselors, bodyworkers, energy, and soulcare practitioners —serving individuals, relationships, families, and communities in the greater Seattle area and throughout Western Washington. We steward a 6,000 sq. ft. community space in Pioneer Square, a curated apothecary, continuing education offerings, gatherings and retreats, a free client-matching service, and shared business services including medical billing administration.
Our work is relational, people-centered, and grounded in care. Community is our medicine is our mantra and we believe strong, sustainable systems are in service of this.
The Role
We’re looking for a detail-oriented, people-centered Membership Coordinator to steward our new member process — from first interest to full onboarding and integration into our community. This is a part-time, hourly role running approximately 7–10 hours per week with seasonal variability — busier during active application and interview periods and lighter in between.
This person will manage our quarterly cohort cycles, guiding prospective Collective and Affiliate members through each stage of the journey. They’ll work closely with Shelterwood leadership and the billing team, keeping the process warm, organized, and running smoothly.
The role is primarily remote with occasional in-person presence in the Seattle area for Q&A sessions and member orientations.
What You’ll Do
Ambassador to Prospective Members
Serve as the first point of contact for prospective members — responding to inquiries, sharing information about Shelterwood, and helping people find their way into our discovery process.
Coordinate and support regular Q&A sessions (virtual and in-person) for prospective Collective and Affiliate members.
Membership Pipeline Management and Stewardship
Oversee our CRM’s membership pipeline, ensuring that records are accurate and current, communications are responsive and timely, and initiating process improvements.
Answer questions as they come up from applicants about Shelterwood membership.
Coordinate group interviews alongside Shelterwood leadership and facilitate any additional conversations needed before invitations are made.
Coordinate with the leadership team to make final decisions about invitations, waitlists, and declines. Initiate communications of decisions. Send out and follow up on the submission of contracts to new members.
New Member Onboarding & Community Weaving
Initiate and coordinate onboarding tasks with the Onboarding Team.
Coordinate logistics of new member orientations, both in person and virtual.
Serve as a point of contact and support for new members in their first months in the community.
Communications and Organization
Keep our applicant tracking, CRM, and onboarding tools accurate and up to date.
Help maintain and update website content, application forms, and FAQs in coordination with organizational priorities.
Collect both member and Shelterwood team feedback to support continuous improvement of recruitment and onboarding process.
Who You Are
Required
Deeply organized, proactive, and reliable — you keep multi-step processes on track without things slipping through the cracks
A warm, clear communicator who makes people feel welcomed and informed at every stage
Relational and emotionally intelligent, with an ability to embody Shelterwood’s values in everyday interactions
Self-directed and comfortable managing your own schedule across a variable workweek
Able to hold confidentiality and sensitive information with care
Comfortable working across multiple digital tools and able to learn new systems quickly
Based in the Seattle area and available for occasional in-person presence
Strongly Preferred
Current or former Shelterwood Collective or Affiliate member, or someone with deep familiarity with the Shelterwood community and its values
Experience as a practicing mental health professional with insurance billing
Major Plus
Experience with membership coordination, admissions, or community onboarding
Why You’ll Love Working Here
Work within a values-driven, collaborative, non-hierarchical culture
Make a meaningful impact on healers, clients, and community wellbeing
Partner closely with a leadership team that values care, creativity, and shared stewardship
Tools You’ll Use
G-Suite (Gmail, Google Drive/Documents/Sheets, GCal)
Squarespace (Web + marketing platform)
Asana (project manage tool)
Monday (contact relationship management software)
Canva (graphic design)
Slack (virtual social network)
Compensation & Benefits
Reports to: Director of Collective Development
Hours: 7-10 hours a week with seasonal variability
Employment type: Hourly
Rate: $30 an hour
Format: Hybrid — primarily remote with occasional in-person presence at our home space in Pioneer Square
Schedule: Flexible, with availability needed for some daytime hours and occasional in-person events
Additional Benefits: 20% off Apothecary purchases; deeply reduced rates on space use
To Apply
Please send a cover letter and resume to lynda@shelterwoodcollective.com. The position will be open until filled.
Anti-Discrimination & Belonging
Shelterwood Collective is an equal opportunity employer. We are committed to cultivating a workplace rooted in dignity, respect, and belonging. We do not discriminate on the basis of race, color, national origin, ancestry, religion, creed, sex, gender identity or expression, sexual orientation, age, disability, marital status, veteran status, immigration status, genetic information, or any other characteristic protected by law.
We believe that lived experience is a form of wisdom. We recognize that systems of oppression have shaped access to opportunity, safety, and economic mobility, and we are committed to building a workplace that actively counters those harms.
Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, immigrants; are/have been system-impacted; and/or have experienced systemic oppression or gender-based violence are strongly encouraged to apply. If you are excited about this role but your experience does not align perfectly with every qualification, we still invite you to apply.
We are committed to providing reasonable accommodations throughout the hiring process and in employment. Please let us know what you need to participate fully.